If you have problems activating your license key, first make sure that you are using the correct license key for the correct plugin and that the key was copied without extra spaces or missing characters.
Below are the most common license activation errors and how to fix them.
Activation issues
Sorry, you exceeded your license activations limit.
This message means that your license has already reached the number of domain activations included in your current license plan.
If you still want to activate the license on this website, you have two options:
- Upgrade your license plan to get more allowed site activations. Learn more in this article: Can I upgrade my license?
- Move your license from another domain by deactivating it on an already activated website and then activating it on the new one. Learn more here: How to move my license to another domain?
Sorry, your license key is expired.
This message appears when your current license key has expired.
With an expired license, the plugin can continue to work on websites where it was already activated, but you will no longer receive plugin updates, pro support, or new domain activations.
You can learn more here: What happens if my license expires?
To fix this issue, you need to purchase a new license and activate the new license key inside the plugin settings.
Sorry, your license key is not valid.
This message usually means that the license key cannot be recognized.
Please check the following:
- Make sure the license key is for the correct plugin.
- Make sure the license key was copied correctly.
- Check that there are no extra spaces before or after the license key.
- Make sure you did not copy another value by mistake, such as an order number or invoice number.
You can also follow this guide: How to activate my license key?
Can't activate license key for this website.
This message can appear because of different unexpected activation issues.
If your license key is correct, active, and has available domain activations, please contact us via the contact page. We will check the license and help you activate it.
Server connection issues
Something goes wrong while getting plugin data.
Server license activation issue
If you see the message Something goes wrong while getting plugin data. under the license activation field, it is likely related to a connection problem between your website and our licensing server.
Try the following steps:
- Click the Try to reconnect button on the same license page.
- If that does not fix the issue, wait a few minutes and try again. Sometimes connection issues can be temporary.
- Check if your hosting firewall, security plugin, proxy server, or CDN is blocking outgoing connections from your WordPress site.
- Ask your hosting provider to allow outgoing connections from your website to our licensing server.
If nothing helps, please contact us via the contact page and include the exact error message you see. We will help you check what is blocking the connection.