If you are having problems during purchase, please follow the troubleshooting steps below.
Our website uses FastSpring as a payment processor. It supports payments by both credit card and PayPal, and usually the checkout process is simple and reliable.
If the steps below do not solve the issue, please contact us and we will help you.
General checkout issues
Checkout problems can happen for several common reasons, including browser issues, blocked scripts, incorrect billing details, bank security checks, or temporary payment provider restrictions.
Before trying the payment again, please check the following:
- Try a different browser. For example, try Chrome, Safari, Firefox, or Edge.
- Clear your browser cache and cookies. A fresh browser session can help if the checkout form is not loading correctly.
- Try incognito or private browsing mode.
- Disable ad blockers or privacy extensions. Some browser extensions can block payment scripts or checkout popups.
- Disable VPN, proxy, or private relay services. These can sometimes trigger payment security checks.
- Check your billing details. Make sure your name, billing address, country, postal code, and card details are correct.
- Try another payment method. If credit card payment fails, try PayPal. If PayPal fails, try credit card.
- Try again from another device or network. For example, you can try from your phone or a different internet connection.
Credit card is not accepted
If your credit card is not accepted during checkout, please try the following:
- Check that your card is valid. Make sure the card details are correct and that the card has not expired.
- Check your CVV code. Make sure the security code is entered correctly.
- Try another card. If possible, try completing the purchase with a different credit or debit card.
- Contact your bank or card provider. Sometimes banks block online payments automatically. Ask them to allow the transaction with FastSpring and then try again.
In some cases, the payment may be declined by your bank or card provider for security reasons. If this happens, they are usually the best place to confirm why the payment was blocked.
PayPal payment problems
If you have a problem paying with PayPal, please first check that your PayPal account has a valid payment method attached and enough available funds.
You can also try switching to the credit card option in the checkout popup instead.
If PayPal shows an error related to automatic or recurring payments, this may be connected to your PayPal account, country, or payment settings. In this case, using the credit card option is usually the easiest solution.
VAT or tax problems
If you have a problem with VAT, tax calculation, or entering your business VAT number during checkout, please check that all billing details are entered correctly.
If the VAT number is not accepted, it may be caused by an invalid number, incorrect billing country, or a temporary validation issue.
If the problem continues, please contact us and include your billing details, VAT number, and a screenshot of the checkout error.
I entered the wrong email
If you entered the wrong email address during purchase, please contact us.
We can help update the email address connected to your order and plugin license.
Still having problems?
If none of the above steps help, please contact support and describe the issue.
When contacting us, please include:
- The plugin you are trying to purchase.
- The payment method you are using.
- The error message you see, if any.
- A screenshot of the checkout problem, if possible.
This will help us understand the issue faster and suggest the best next step.