We use FastSpring as our payment provider. Because of this, payment details for your subscription need to be updated through the FastSpring customer portal.
Update your payment method
To update your payment details:
- Go to the FastSpring customer portal.
FastSpring customer portal login
- Enter the email address that was used during the purchase.
- Check your email inbox and click the login link from FastSpring.
Email with FastSpring account login
- On the next page, open the Subscriptions tab.
- Find the needed subscription, click the Manage button, and select Update Payment Method.
Button to update payment method
- In the popup, you can manage your payment methods: select the default one, remove an existing one, or add a new one.
- To add a new payment method, click Add Payment Method.
Add/remove/edit payment methods
- Select your preferred payment method, such as card, PayPal, or another available option.
- Enter the details for the new payment method and click Save Payment Details.
Pop-up to add new payment details
Done. Your new payment details are saved and will be used for future renewal payments.
Why it is important to keep payment details up to date
Keeping your payment method up to date helps make sure that your license renews successfully and stays active.
If a renewal payment fails, your license may expire. When this happens, the plugin will continue to work on existing activated websites, but you will no longer receive plugin updates, pro support, or new domain activations.
You can learn more here: What happens if my license expires?