Frequently Asked Questions

Yes. If you're not completely happy with your purchase and we're unable to resolve the issue, let us know and we'll refund the full purchase price.

Refunds can be processed within 30 days of the original purchase.

We don't provide trial software, but you can explore our live demo site before buying - both the storefront (frontend) and the WordPress admin (backend) - to see exactly how the plugin looks and works.

And once you purchase, you're covered by our 30-day money-back guarantee, so you can try it risk free on your own store.

Checkout is powered by FastSpring. They support major credit and debit cards, PayPal, and a variety of other mainstream payment methods, so there's plenty to pick from.

Most plans are year-to-year, renewing automatically each year. We also offer lifetime license plans - a one-time payment with no renewals - for customers who prefer to pay once and keep updates and support for life.

Yes. You can turn off your plan's automatic renewal at any time from your account. Cancelling only stops future renewals - it doesn't disable the plugin in any way.

You keep full access to new updates and support until the end of your current billing year. After that, the plugin still works as normal - you simply stop receiving new updates and support until you renew again.

Absolutely! You can upgrade your plan at any time. Just login to the customer portal and click on the Change button near the license type field.

Of course. As long as you have a sufficient number of unused license activations, you can enable the plugin on a client site and they will start to receive all automatic plugin updates.

Prices are shown in USD excluding any taxes. Depending on your billing location, tax may be applied during checkout. If your EU company has a registered VAT number, please enter it during checkout for VAT exemption.

You'll receive your invoice in an email sent after the purchase. Invoices for all your orders can also be found inside the customer portal, and can be downloaded in web or PDF formats.

Our website uses FastSpring as a payment processor. It supports paying via both credit cards and PayPal - it's simple, intuitive and has worked well for us over the years. If you have any problem with payment, please follow these troubleshooting steps. If it doesn't help, please contact support.

Credit card is not accepted

1. Browser error. Your browser is interacting with our payment form in a weird way. Try the purchase again in a different browser. If you use an ad-block extension for Chrome or Firefox, please disable it and try again.

2. The card provider is blocking the purchase. Sometimes a bank or provider will flag online transactions (usually for small amounts). Contact your bank/provider and let them know what's happening - they'll be able to "whitelist" FastSpring.

I don't have a credit card

No problem - switch to PayPal in the payment popup. We do support buying via PayPal.

I entered the wrong email

Please contact us to change your account email.

Our plugins do not collect or store information about your site's visitors, such as IP address, location, or any other identifying information. So yes - they are fully GDPR compliant.

A license key is used to enable plugin automatic updates and PRO features. You need to activate your license key for each of your websites, directly from your WordPress dashboard's plugin page. License keys can be activated, deactivated and upgraded at any time.

To activate your PRO license, paste your license key into the available space on your plugin's Updates page, then click the Activate License button.

You can find this key in the email sent after purchase, or by accessing the customer portal. For a detailed walkthrough see our guide: Receiving Plugin Updates.

Yes. Licenses renew automatically each year to give you continued access to updates. You may also opt out of auto-renewals in favor of manual control from your online account.

The plugin will continue to work, but you will no longer receive plugin updates or support.

After purchase you'll receive an email with the plugin files and credentials for the user portal. There you can download the latest plugin version, view and upgrade your license key, view license activations, and view and print invoices for all your orders.

It depends on the plan type you choose during purchase. You can pick from single- or multiple-site plans. You need to activate your license key on every site in order to receive plugin updates.

Yes! You can upgrade your plan at any time. Just login to the user portal and click on the Change button near the license type field.

You must enable your KramaKit plugin license separately on each site within your network. Each activation counts as one site, so make sure your license plan includes enough activations for all sites.

To receive plugin updates, the license key must be activated on the main site of the multisite network.

Of course! You can activate or deactivate a license from the plugin admin panel at any time. You can also manage your license keys directly from your account.

No - you can activate your license on an unlimited number of test/development sites. The only requirement is that the URL of your site must match certain patterns. Learn more.

KramaKit is a family of premium WooCommerce plugins built by a small, focused team - including Advanced Woo Search and Advanced Woo Labels. Each plugin works great on its own, and together they share:

• One account and one license system across every plugin you own.
• One support team, with help available for all paid customers.
• Regular updates, built for speed, polish and reliability.
• Out-of-the-box compatibility with most themes and popular plugins.

Advanced Woo Search and Advanced Woo Labels recently came together under the new KramaKit brand - you can read the full story in Meet KramaKit.

Browse the full lineup on our plugins page.

Each plugin has a free and a pro version. Visit the relevant plugin page to view all available features and read about the differences between the two versions.

Our plugins are built for self-hosted WordPress sites, or WordPress.com-hosted sites that allow installation of third-party plugins. At minimum they require:

• WordPress 4.0 or greater
• WooCommerce 3.0.0 or greater
• PHP 5.5 or greater
• MySQL 5.6 or MariaDB 10.0 or greater
• Apache or Nginx server (recommended, but other options may work as well)

KramaKit plugins install like any other WordPress plugin - the only difference is where you get the files:

1. Free version. In your WordPress dashboard go to Plugins → Add New, search for the plugin by name, then click Install Now and Activate.
2. PRO version. Download the plugin ZIP from your account (or the email sent after purchase). Go to Plugins → Add New → Upload Plugin, choose the ZIP, then click Install Now and Activate. Finally, add your license key on the plugin's Updates page to enable automatic updates.

For a detailed walkthrough, see our installation guide.

Yes. KramaKit plugins are built to work with most available WordPress themes out of the box. If you run into any problem using a plugin with your theme, please contact support and we'll help you sort it out.

KramaKit plugins work with many other plugins out of the box. For some of the most popular ones we manually verify the integration - including Advanced Custom Fields, WPML, Polylang, Elementor, Divi Builder, BeRocket AJAX Product Filters, FacetWP and many more. See our integration guides.

If a plugin isn't on the list, it doesn't mean it won't work - many plugins just work without any extra effort. But if you find a problem, please contact the support team.

No. All your settings and configuration stay in place when you move from the FREE to the PRO version of a KramaKit plugin. Once the PRO version is installed and activated, the FREE version is no longer needed and can be removed.

After purchase you'll receive an email with the plugin download link and license key for activating updates. Downloading is also possible from the customer account page on our site.

To see the list of purchases, please login to the Account page with your account credentials (sent to you when purchasing).

You can update your plugin in two ways:

• Automatically - after installing and activating the plugin, go to its Updates page and enter your license key.
• Manually - re-download the plugin from your Account page, upload it to your website and overwrite the old files.

Yes. New updates are released almost every 2 weeks to give customers the best experience and fix any issues as fast as possible. You can find changelogs for both versions in the guide: Free version changelog and Pro version changelog.

Yes! Top-notch customer support for our paid customers is key to a quality product, so we'll do our very best to resolve any issues you encounter via our support page.

Support is accessible to all paid customers who have an active license of the plugin.

We strive to answer all support requests within 24 hours, excluding weekends.

Sure. Please write your request to us using our contact page.

Customization is possible as a separate paid service. If you're interested, please contact us through our contact form with a detailed description of the customization you need.

Customization means modifying the appearance or functionality of the plugin beyond what the plugin options provide.